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  • How do I set up an account with FreightFriend?
    If you click the link below and follow the prompt you’ll be able to create your account. Sign up here!
  • How do I know if I have an account with FreightFriend?
    Please contact us at [email protected] and provide your DOT # and we can verify your account or help set you up.
  • How do I update my login information?
    Email [email protected] with the following information: - DOT number - Old email address - New email address - Phone number - Name you would like associated with the account
  • How do I reset my password?
    Please follow this link to reset and change your password.
  • Can you provide more details on the loads I see?
    We recommend contacting your carrier rep at the brokerage that posted that load for all load details.
  • Who does FreightFriend work with?
    FreightFriend works with 3PLs, brokers, shippers, and carriers.
  • What is FreightFriend?
    FreightFriend is a data-powered truckload procurement solution that helps 3PLs, Brokers, and Carriers build and manage relationships in a trusted ecosystem and match the right capacity to the right freight. Our platform allows 3PLs and Brokers to enhance their relationships through real-time data and machine learning by capturing each engagement between the carrier and broker to maximize efficiency and decision-making and reduce waste.
  • Why am I not seeing any loads?
    FreightFriend is a mutual friendship network so you must be connected to your broker and 3PL partners. To make sure you are connected, upon login to the FreightFriend platform, go to My Friends tab and request friendships there. Each broker/3PL must accept your friendship in order for their loads to appear. We encourage you to reach out to them directly to accept the friendship if you don't see anything within 24 hours.
  • How do I see better matches?
    Receive the best possible freight matches from your favorite providers with FreightFriend. Log in now and input your preferred lanes, equipment, and contacts to receive better freight matches.
  • Are you integrated with any TMS platforms?
    In addition to being able to integrate with proprietary TMS platforms, FreightFriend is integrated with McLeod, MercuryGate, Turvo, Tai, Aljex, Revenova, Tai, TruckStop, Quantum, and Omnis.
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